Before we arrive
Please check these details so collection and delivery run smoothly.
FEW ITEMS · YOUR CHECKLIST
Guidance updates with your service
BEFORE WE ARRIVE
Please make sure suitable parking is available. Add any permits, lift bookings, stairs or access notes for each booked address.
Add parking & accessGET ITEMS READY
Please empty furniture where needed, secure loose parts and have each item safely prepared before the crew arrives.
View preparation guideON MOVING DAY
Please keep your phone nearby at collection and delivery so our crew can contact you if needed.
Check contact numberSPECIAL ITEMS
Our standard two-person service covers items up to 60 kg each. Please contact us first about anything heavier or needing special handling.
Review special itemsGood to know
Open any topic for a plain-English explanation on this page.
5 MIN INCLUDED
See how your included waiting time and any extra minutes are calculated. Every amount is explained before confirmation.
Details ›NO CANCELLATION FEE · 24H+
See your rescheduling and cancellation options. Any applicable amount is shown before you confirm.
Details ›ACCESS & CONTACT
See how we keep your booking moving if access or contact changes. The crew follows a clear contact process.
Details ›PHOTO RECORD
We photograph visible condition at collection so you and our crew share the same clear record.
Details ›NGLOB PROMISE
If we cannot provide the agreed service for a reason on our side, you can choose free rebooking or a refund for the part not provided.
Details ›After delivery
We'll share a photo-backed delivery record so you can review the item count, notes and visible condition.
Your confirmation and any notes stay with your booking; your statutory rights are unaffected.